Refund policy
RETURN & REFUND POLICY
Last updated: August 9, 2026
ALL SALES ARE FINAL
MOVA Recovery does not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, preference, sizing/fit preference, color preference, or because a customer no longer wants the product after purchase.
Please review all product details, specifications, colors, shipping estimates, and order information carefully before completing your purchase.
EXCEPTIONS
We will review requests only when:
• The product arrives materially damaged
• The product arrives defective or does not function as intended
• You receive the wrong product or wrong variant
• Your order is confirmed lost in transit
• A refund or other remedy is required by applicable law
Customers should contact support@movarecovery.com as soon as reasonably possible after discovering an eligible issue.
For damage, incorrect items, or visible defects, please contact us within 7 days of delivery whenever reasonably possible.
PROOF OF ISSUE
To evaluate a claim, we may request:
• Your order number
• Photos of the product
• Photos of the shipping package
• A short video demonstrating the defect
• Any other reasonable information needed to confirm the issue
Failure to provide reasonably requested information may prevent us from verifying the claim.
DEFECTIVE OR DAMAGED PRODUCTS
If we confirm that an item arrived damaged, defective, or incorrect, we may provide an appropriate remedy such as:
• A replacement product
• A replacement part, where appropriate
• A refund where replacement is unavailable or where required by law
We do not require customers to pay for errors caused by MOVA Recovery or our fulfillment partners where applicable law requires otherwise.
NON-RETURNABLE ITEMS
Unless required by applicable law, we do not accept returns for:
• Change of mind
• Buyer’s remorse
• Products that have been used and are functioning as described
• Cosmetic preferences
• Minor color variations caused by photography, lighting, screen settings, or reasonable manufacturing variation
• Damage caused by misuse, improper handling, accidents, unauthorized modification, or failure to follow product instructions
• Gift cards
• Items marked final sale
CANCELLATIONS
Orders begin processing quickly.
Cancellation requests must be submitted as soon as possible to support@movarecovery.com.
We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipment.
If an order has already been shipped, the sale remains final except where a refund or other remedy is required by applicable law.
SHIPPING DELAYS
If we are unable to ship your order within the timeframe required by applicable law or within an updated timeframe that you agree to, you may be entitled to cancel the affected order and receive a refund.
LOST PACKAGES
If tracking shows an order has not been delivered and the carrier confirms the shipment is lost, contact support@movarecovery.com.
We will review the shipment and provide an appropriate remedy once the loss is verified.
DELIVERED BUT NOT RECEIVED
If tracking shows your package as delivered but you cannot locate it:
1. Check around the delivery location.
2. Ask household members or neighbors.
3. Contact the shipping carrier.
4. Contact us if the package still cannot be located.
We will assist with reasonable carrier investigations but cannot guarantee reimbursement for packages confirmed as properly delivered, except where required by applicable law.
REFUNDS
When a refund is approved, it will be issued to the original payment method.
Banks and payment providers may require additional processing time before the funds appear in your account.
Any rights or remedies that cannot legally be excluded, restricted, or waived remain unaffected by this policy.
CONTACT
MOVA Recovery
support@movarecovery.com
movarecovery.com
TERMS OF SERVICE
Last updated: August 9, 2026
Welcome to MOVA Recovery.
These Terms of Service govern your use of movarecovery.com and purchases made through our online store.
By visiting our website, placing an order, or using our services, you agree to these Terms.
1. ONLINE STORE
MOVA Recovery operates this online storefront to offer wellness and recovery-related products to customers.
You may not use our website or products for any unlawful purpose or violate applicable laws while using our services.
2. PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, photographs, colors, specifications, and pricing accurately.
Colors and appearance may vary slightly depending on lighting, screen settings, manufacturing variations, or product updates.
We reserve the right to update product descriptions, features, prices, or availability without prior notice.
3. ORDERS
Submitting an order does not guarantee acceptance.
We reserve the right to cancel or refuse an order due to suspected fraud, payment problems, pricing errors, inventory issues, shipping restrictions, or other reasonable circumstances.
If we cancel an order after payment has been collected, the applicable payment will be refunded.
4. PRICES AND PAYMENT
Prices are displayed in U.S. dollars unless otherwise indicated.
Applicable taxes are calculated where required.
Payment must be successfully authorized before an order can be fulfilled.
5. SHIPPING AND DELIVERY
Shipping and delivery are subject to our Shipping Policy.
Delivery estimates are estimates and may be affected by carrier delays, weather, customs, holidays, address issues, or other circumstances outside our reasonable control.
If a significant shipping delay occurs, we will work with the customer in accordance with applicable law.
6. RETURNS AND REFUNDS
Returns, cancellations, replacements, and refunds are governed by our Return & Refund Policy.
7. PRODUCT USE AND WELLNESS DISCLAIMER
MOVA Recovery products are intended for general wellness, relaxation, and personal massage use.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice.
Follow all instructions and safety information provided with the product.
Stop using the product if you experience unusual pain, discomfort, irritation, numbness, or another concerning reaction.
If you have a medical condition, injury, implanted medical device, are pregnant, or have concerns about whether the product is appropriate for you, consult an appropriate healthcare professional before use.
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the MOVA Recovery name, branding, website design, graphics, written content, and original marketing materials are owned by or licensed to MOVA Recovery.
You may not reproduce, distribute, sell, or commercially use our content without permission.
9. THIRD-PARTY SERVICES
Our store may rely on third-party providers for services including website hosting, payment processing, analytics, advertising, shipping, and order fulfillment.
Use of certain third-party services may also be subject to their respective terms and privacy policies.
10. PROHIBITED USE
You may not use this website to:
• Commit unlawful or fraudulent activity
• Attempt to interfere with website security
• Introduce malware or malicious code
• Collect information about other users without authorization
• Infringe intellectual-property rights
• Abuse our refund, promotion, or purchasing systems
11. DISCLAIMER
To the maximum extent permitted by applicable law, our website and services are provided without guarantees beyond those expressly stated in these Terms or required by law.
Individual experiences with wellness and massage products may vary.
12. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, MOVA Recovery will not be liable for indirect, incidental, special, or consequential losses resulting from misuse of our products or website.
Nothing in these Terms excludes rights or remedies that cannot legally be waived.
13. GOVERNING LAW
These Terms are governed by applicable laws of the United States and the State of California, without limiting any mandatory consumer protections that apply in a customer's jurisdiction.
14. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version published on this website at the time of use will apply unless otherwise required by law.
15. CONTACT
Questions about these Terms can be sent to:
MOVA Recovery
support@movarecovery.com
recoverymova@gmail.com